Terms & Conditions

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Cancellations

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If you cannot attend your booked session and would like to reschedule, this must be done with at least 24 hours' notice via email: info@floatone.co.uk.

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Unattended appointments are non-refundable.

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If a package of float sessions has been purchased and you do not attend a booked session, this session will be deducted from that package.

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If you are running late for your appointment for any reason, please inform us as soon as possible. Late arrivals can only be extended to the remaining time of the scheduled appointment.

 

Refunds

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A refund may be offered to the purchaser within 30 days of purchasing a float session/s. A refund can only be issued if the float session/s hasn’t been used.

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Gift Vouchers

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Gift vouchers do not expire and are non-refundable.

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Memberships

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Membership plans are purchased via a monthly subscription which is renewed automatically. You can pause or cancel your membership at any time. Unused sessions do carry forward. Sessions cannot be used by anyone other than the named member.

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Packages

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Float package sessions can only be used by the purchaser or the intended recipient. Floats within a package cannot be shared - unless stated otherwise.

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Complaints Procedure

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If you wish to make a complaint or even just provide feedback about your experience, please speak to a staff member after your session.

If you do not feel comfortable speaking to a staff member onsite or are not satisfied with the response and would like to discuss your concern further, please do so in writing to our Manager by emailing info@floatone.co.uk.