Cancellations and late arrivals
You may reschedule your appointment by emailing info@floatone.co.uk. Please give us at least 24 hours' notice.
Unattended appointments are non-refundable.
If you do not attend a session booked from a package, that session will be deducted from your package.
If you arrive late, your appointment will still finish at the scheduled time and you will receive only the time remaining. Please let us know as soon as possible if you are running late.
Refunds
A refund may be offered to the original purchaser within 30 days of buying sessions, provided none of the sessions have been used.
Gift vouchers
Gift vouchers expire one year after the date of purchase and are non-refundable.
FLOAT ONE e-vouchers are available online for named services. Physical gift cards are also available to buy in the centre.
Memberships
Membership is a monthly subscription with a minimum initial commitment of three consecutive monthly payments.
After the initial three-month term, membership continues to renew monthly until cancelled. Any unused sessions carry forward, and membership sessions may only be used by the named member.
Packages
Sessions in a package may only be used by the purchaser or the intended recipient. Packages cannot be shared unless the package description specifically states otherwise.
The new-customer 3 Float Starter Pack is a one-off purchase. To qualify for the membership reward, all three starter-pack sessions must be completed within 21 days of the first session. The qualifying customer must then join RELAX, REVIVE or RENEW within 14 days of their third completed float. The reward provides 25% off the first monthly membership payment only. The membership's three-month minimum initial term still applies.
Complaints
If you have a concern during your visit, please speak to a member of staff after your session.
If you remain uncomfortable or dissatisfied, write to the Manager at info@floatone.co.uk.